Frequently Asked Questions
Everything you need to know about your TOG24 order and gear.
How long does shipping take and what are the costs?
We offer standard delivery within 3-5 working days and next-day delivery options for urgent orders. Shipping is free on all orders over £50 within the UK.
What is your returns policy?
We offer a 30-day return period for all items, provided they are in their original condition with tags attached. Returns can be processed easily through our online portal.
Are TOG24 products covered by a warranty?
Yes, we take pride in our craftsmanship. All TOG24 products come with a 12-month warranty against manufacturing defects to ensure you stay protected in the elements.
How do I choose the right size for outdoor jackets?
Our jackets are designed for layering. We recommend checking our detailed Size Guide located on each product page to find your perfect fit based on chest and waist measurements.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Klarna for flexible payments.
How should I care for my waterproof clothing?
To maintain the performance of your waterproof gear, we recommend washing with a technical cleaner and re-proofing regularly with a DWR spray or wash-in treatment.